SHEIN now accepting donations and UPS not taking claims seriously

 To round out a previous post.  Shopping at the online retailer SHEIN is a Jekyll and Hyde experience.  The products that I have bought all have good quality and were delivered either very fast or in a timely manner.  That's the Jekyll side.  The Hyde side is Customer Service.  That's really only if you have a problem or issue and pray you don't.   First you encounter the ai bot of course but even when you decide to engage with an actual human agent they talk like bots too.  Pre-fab cut and paste generic responses.  In two cases they sent me the message my orders were delivered only I haven't found them to this day.  It's hard to find a SHEIN phone number from the site or app so you wind up messaging them.  You go in a circle with different agents.  They can't seem to progress beyond "our records indicate" and make no serious attempt to resolve the issue.  Many people across the web have posted about never receiving their packages from SHEIN despite SHEIN insisting the carrier delivered them.  SHEIN then does not offer refunds or replacements even when the customers request this.  In my book if an online retailer accepts your money and you never receive the product that's a donation not a business transaction.  Which leads me to UPS.

Filed a claim with UPS for my lost items.  Received a confirmation e-mail stating that an investigation has begun and that I need to do nothing in the meantime and they'll contact me in 8 business days.  I replied to this that I could not retrieve the image the driver supposedly took as proof of delivery.  A few days passed and today they sent me a final e-mail saying they closed my claim because they were unable to contact me to assist in the investigation this despite them having said as I just noted that I don't need to do anything while they look into the case.  Also there was no box in the original claim application for my phone number.  At any rate they still obviously had my Gmail address so what's wrong with that?  UPS messed up and won't do right.  They used to be a top-notch carrier.

The moral of the story is that it's better to go to an actual physical store and buy things.  The other thing is in this Era of Trump nobody is wrong.  I think maybe Bill Clinton started that.